Privacy Policy

1. Who We Are

Horizen Haven is a serviced accommodation provider based in the United Kingdom. Our registered address is 82A James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE. For any data protection queries, contact us at operations@horizenhaven.com or call +44 23 8192 0468.

2. Data We Collect

When you use our contact form, book a stay, or interact with our website, we may collect:

• Your full name
• Email address
• Phone number (if provided)
• Enquiry type and message content
• For guests staying with us: identity documents, verification photos, nationality, and passport or identity card number
• Technical data such as IP address, browser type, and pages visited (collected automatically)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide requested information
• Process partnership or investment expressions of interest
• Improve our website and services
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on: your consent (when you submit a contact form), our legitimate interests (to operate and improve our business), and legal obligations (regulatory compliance). You may withdraw consent at any time by contacting us.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months unless a longer retention period is required by law or an ongoing business relationship exists.

Photos of identity documents and guest verification photos are deleted 30 days after check-out. The details we are legally required to record (your name, your nationality, and, if you are not a British or Irish citizen, your passport or identity card number) are kept for 12 months, as required by the Immigration (Hotel Records) Order 1972.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist in operating our website and business (such as email delivery services), subject to appropriate data processing agreements. We may also disclose data where required by law.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

8. Cookies

Our website uses essential cookies required for basic functionality. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and seek your consent.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Email: operations@horizenhaven.com

Phone: +44 23 8192 0468

Address: 82A James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE